Terms and conditions

All KARMAMIA Copenhagen products in stock in our online shop are dispatched within 1-2 days from our warehouse in Denmark.

Orders made before 13:00 will be dispatched on the same day.

Shipping

Shipping is FREE worldwide on all orders and for Denmark you are free to choose delivery to your home or office, or a pick-up location. For the rest of the world free home delivery is done via UPS or GLS.

We also offer UPS next-day delivery at a small surcharge for European countries.

For Norway we will collect the Norwegian VAT (MVA) though the VOEC system, and there will not be any additional MVA or customs charged in Norway.

On orders from other non-EU countries you save 20 % VAT, it is automatically deducted.

Shipping is automatically calculated on the final checkout page.

When we dispatch your goods we will send you an e-mail, and in most cases you will also receive track & trace information.

Returns

You can return your order for 2 weeks after it is delivered and receive a full refund or exchange to another item. You are welcome to try the clothes on as you would in a store.

Return shipping is FREE from Denmark and exchanges and partial returns are FREE from European countries, incl. Switzerland and Norway.

It is possible to get a return label at www.karmamiacph.com/returns

You are also welcome to send back you order by your own choice of transport. Please make sure it is delivered at the following address:

System Transport
att. KARMAMIA
Kumlehusvej 1
4000 Roskilde
Denmark
(any return from outside the EU must be clearly marked as a return shipment to avoid customs charges)

It is not possible to return an order by rejecting delivery and it may result in loss of the shipment.

Payment

We accept a range of international payment cards via our secure payment provider QuickPay or Klarna.

Payment is not taken until we dispatch your goods. All prices include Danish VAT (sales tax). If your delivery address is outside the European Union you will not pay VAT and it will automatically be deducted on checkout.

Customers paying in DKK are also able to pay using MobilePay.

International customers have the option to pay via their Paypal account in addition to the international cards mentioned above.

Faults and repairs

Within 24 months from the date of purchase we will repair, exchange, refund or discount your item if it has any faults not related to wrongly handling the item. You must let us know within a reasonable amount of time that you have discovered a fault. If you let us know within two months you will not exceed that amount of time and we will handle your claim.

Please contact us on [email protected] if your have discovered a fault and we will guide you.

Personal information

Your personal information is only for internal use and will only be used by KARMAMIA ApS.

You must give us your name, address and phone number when ordering. Your information is saved by us (not encrypted) for a maximum of 5 years, as required by the Danish authorities. Let us know on [email protected] if to know what information we have stored. Your credit card information is only visible to our payment provider and transmitted in a secure way. Please refer to our Privacy Policy for full details.

Complaints

If you have any complaints please contact us on [email protected] and we will sort it out. If we cannot agree you can complain to the The Danish Competition and Consumer Authority:

Center For Klageløsning
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsensvej 35
2500 Valby
www.forbrug.dk

If you are a resident of another European Union country you can complain to the EU Comission ec.europa.eu/odr

These terms and conditions were updated 21/1/2021.

KARMAMIA ApS
VAT reg. number: DK37868175
Bank: Nordea, reg. no. 2063, account no. 6892716143
[email protected]
Tlf. +45 78 77 43 20